All reservations must be warranted by means of a credit card. When making your reservation the system will automatically charge the total amount and will give you the confirmation number. The confirmation of the reservation will be subject to acceptance of the credit card included in the request form. Aventuras Arenal does not confirm your reservation when your credit card presents some inconvenience, or is turned down. (Not accepted). In case of no room or tour space, a full refund will be send to the client. All reservations will be confirmed by email.
All modifications and cancellations must be sent in writing (via e-mail) to our reservations department. The request must indicate passenger’s name, quantity of people (adults and children), and confirmation number. Any, modification or cancellation of a reservation must be informed by e-mail: email@example.com. Please following see refunds and penalties according to each date:
Tours: any cancellation made 30-15 days prior arrival, will get a 90% refund over the guarantee credit card charge or payment; 14 – 8 days prior arrival get a 50% refund over the guarantee credit card charge or payment; cancellations made 7 prior arrival will not get a refund and have 100% penalty over the guarantee credit card charge or payment. In special dates as Christmas and Holy Week, Hot Springs reservations will be refunded only 45 days prior arrival, any cancellation made after that will be fully charged, modifications might be subject of penalty. No Shows are not refunded.
Hotel Reservations: refunds for cancellations of hotel rooms will depend on each hotel policies, this information can be found on each hotel description on our website www.aventurasarenal.com. No Shows are not refunded.
No Shows, Late Cancellations, Unused nights or Services, or Early Checkouts are not refundable.
It is agreed that Aventuras Arenal will be relieved of its obligations in the event of natural disasters, fire, strike lockout, order of government authorities or any reasonable circumstances beyond its control.
Aventuras Arenal will maintain any and all information regarding our guest private to only our facility. The information entered into the site will not be provided to any other source. This information will be used solely by Aventuras Arenal under penalty of applicable law.
I have read and accepted the conditions of my reservation and hereby authorize Aventuras Arenal to charge my credit card, even though I have not signed the original charge note or voucher.